Privacy policy

The Privacy Policy covers the collection and use of personal information that may be collected when you contact us, for example, when you visit our website, when you request, book or purchase services, or when you call us. Please take a moment to read the following document, which will inform you about how Hotel Max handles your personal data, what types of data are collected in the first place, how and for what purpose this data is used, with whom Hotel Max shares this data and how StrandhotelEntner protects your personal data. Your privacy rights are of the highest priority, and Hotel Max will use its best efforts to protect those rights. Any further obligations under data protection law that may go beyond this privacy policy remain unaffected.

Why does Hotel Max collect personal information?

A Casa collects and uses your personal information to provide you with exemplary customer service, convenient access to our website, and to provide you with the best possible service experience. In addition, Hotel Max uses your personal information to help us keep you informed of the latest product announcements, special offers and other developments that we think may be of interest to you. If you are not interested in being kept up to date on the latest developments and current product and service information, you can let us know at any time.

What data is collected?

There are a number of situations where Hotel Max may use your personal information to help us provide you with better service. For example, you may be asked to provide personal information when you initiate a transaction. You will only be asked to provide information that is relevant to the situation. This includes, for example, name, postal address, telephone number, e-mail address and preferred method of contact or credit card details. In addition, Hotel Max collects information for market research purposes in order to get to know our customers better and thereby provide you with more effective service. Hotel Max also collects information about customer activity on our Web site. This information helps Hotel Max determine what information is most useful to our customers and what areas of our Web sites and Internet services are of most interest to them.

When does Hotel Max share personal information?

A Casa takes the protection of your privacy very seriously. Hotel Max assures you that Hotel Max does not sell or rent your contact information to other vendors. In order to provide you with exemplary service, Hotel Max may share your personal information with legal entities, but they are required to protect that information in accordance with the Privacy Policy. At times, Hotel Max may find it beneficial to share certain of your personal information with other companies with whom Hotel Max has entered into a strategic partnership or who work on behalf of Hotel Max to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and maintain customer data, provide customer service, evaluate your interest in our products and services, conduct customer research, or conduct customer satisfaction surveys. These companies are also required to protect your personal information in accordance with our Privacy Policy to protect privacy rights. At times, Hotel Max may be required by law or legal process to disclose your personal information.

How does Hotel Max protect your personal information?

A Casa takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction. The Website uses industry standard SSL (Secure Sockets Layer) encryption in some places. This ensures the confidentiality of your personal and credit card information when you transact over the Internet. You can also help us by taking precautions to protect your personal information on the Internet. Change your password often. Use a combination of letters and numbers, and always use a secure Web browser.

Integrity of your personal information

A Casa has safeguards in place to ensure that your personal information is always accurate, complete and up to date for its intended uses. Of course, you have the right to access and change the personal information you provide to us at any time. You can help us ensure that your contact information and preferences are accurate, complete and up to date. You may also request a copy of your personal information by contacting us at the email address listed below.

Cookies and Other Technologies

As is common on many other corporate Web sites, Hotel Max uses "cookies" and other technologies to gain better insight into which areas of our Web sites are most popular, how our visitors navigate the Web site, and how much time they spend in different areas. In addition, Hotel Max uses cookies and other technologies to ensure that our online advertising is effective and actually attracts customers to our products and services. A Casa uses cookies and other technologies to analyze traffic on our web site so that we can further improve its design and functionality, and to study the efficiency of communication with our customers. Furthermore, Hotel Max uses cookies to better tailor the website to your needs and provide you with even more convenience when navigating each visit.

Google Analytics (analysis tool)

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The storage of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Google Analytics opt-out. More information on how Google Analytics handles user data can be found in Google's privacy policy:

Like most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

In some of our email messages, A Casa uses what is called a "click-through URL" that is linked to content on our web site. When you click into such a URL address, you pass through our web server before arriving at the actual destination web page. Hotel Max tracks this "click-through" data to determine interest in certain topics and to measure the effectiveness of communications with our customers. If you wish to avoid having such data collected, simply do not click into any text or graphic links in emails.
In addition, Hotel Max uses "pixel tags" (tiny image files) that provide information about which areas of our Web sites customers have visited or measure how effective customer searches of our Web site have been. Pixel tags also allow Hotel Max to send e-mail messages in a format that customers can read. It also allows us to verify that emails have been opened to ensure that Hotel Max only sends messages that are of interest to our customers.

Online deposit

Our online deposit tool is created and operated by Incert.

Based on agreements concluded by us specifically for this purpose regarding the processing of personal data, your data is processed on our behalf by INCERT eTourismus GmbH & Co KG, based in Linz, Austria, within the scope of commissioned processing pursuant to Art 28 DSGVO in accordance with the relevant legal requirements within the scope of inquiries and support measures. Within the scope of their service provision, the aforementioned order processors have access to your data, but may only use it for the purpose of these support measures for us and may not use it for their own purposes. Your customer and order data are stored by INCERT eTourismus GmbH & Co KG exclusively on servers in the European Union.

Our company-wide commitment to the protection of your personal rights

As already mentioned, Hotel Max takes the protection of your personal rights very seriously. In order to ensure the security of your personal data, these guidelines are passed on to all employees and security measures to protect personal rights are strictly implemented within the company. The website contains links to websites of other companies. Hotel Max is not responsible for the privacy practices of such companies. Hotel Max therefore recommends that you ask these companies about their privacy policies. Questions about the protection of privacy rights If you have questions or concerns about the privacy policy, please contact us. To do so, send us a message (see below for contact information). Of course, you can ask Hotel Max what data about you is processed by A Casa, where it comes from, what it is used for and to whom it is transmitted. Likewise, you can of course correct incorrect data or have inadmissibly processed data deleted. The provisions of the Data Protection Act apply. Hotel Max is entitled to change the privacy policy from time to time. If significant changes are made, a notice will be posted on our website along with the updated version of the Privacy Policy.